If you have any questions about
Lead Time
We take pride in the design and functionality of our products, and we want them to work for you!
All orders are assembled in-house upon order, do note there will be a lead time of 7 working days upon check out! Slight stitching differences can be expected as each item is crafted by hand :)
Delivery & Shipping
Free Local Delivery!
Complimentary local delivery for orders above S$150. This offer is valid for online orders and deliveries to addresses within Singapore.
For orders below S$150, delivery is S$5.
Free International Shipping!
Complimentary international shipping for orders above S$500
For international orders below S$500, a flat fee of S$15 will be charged.
Kindly note that we are not liable for any import taxes that may apply to the delivery of your order.
Returns and Refund
As all orders are assembled and made upon order, we are afraid we aren't able to offer any refunds yet!
However! If you are unnsatisfied with your order, we wanna know! Please do reach out to us via the note below. And let's work something out together :)
Care
All our products are made with 100% Leather with 3D Printed hardware.
Care is easy! Wipe down with a slightly damp cloth when stained! And store in dust bag when not in use. Occasionally, use mink oil or our Attagirl Leather Wax to maintain the leather's suppleness.
Warranty
If defects in hardware pop up during your ownership (except for misadventures and regular wear and tear) we will take care of it!
Need to send in a claim? Email us at info@tow-tow.com